What sizes are the art prints available in?
Our art prints are available in some or all of the following sizes depending upon the type/orientation of the artwork. You can check the available sizes of a specific art print on its product details page.
16 x 16 Inches, 16 x 20 Inches, 18 x 18 Inches, 18 x 24 Inches, 24 x 36 Inches
Is the size listed inclusive of the white border?
To ensure the best possible print quality, we use full-bleed artworks that span across the entire dimension of the art prints and do not have a white border.
Do you have this print available in larger sizes?
Unfortunately, not every print is available in larger sizing. Due to the resolution of the artwork file, larger sizes could compromise the quality of the print. If larger sizes are not listed as available, this means the artwork doesn’t support it and therefore it’s not available for purchase.
How do I submit a message for a personalised/custom print?
Contact us here and include details of the customization you need and we will get back to you.
What payment methods does 83 Oranges accept?
1. Debit and credit cards from Visa, Mastercard, American Express
What currency does 83 Oranges sell in?
We currently sell all our products in U.S. Dollars.
What is a coupon code? How does it work?
At 83 Oranges we offer multiple promotions to our customers. You can receive promotions/points for signing up for an account, referring friends or via our emails.
Our promotions are created with a coupon code. You can use the coupon code in the Coupon section (titled “Have a Coupon? Click here to enter your code.”) on the checkout page just before placing your order.
Please note that sales, promotions, and discounts can’t be used in conjunction or stacked.
As a reminder, promotions are usually tied to an account, so if you are using multiple devices, you’ll need to ensure you are logged into the same account on both devices in order for the promotion to be visible.
Track my order
All orders delivered within the United States by USPS have full tracking available using this link! For international orders, full tracking is available if you have selected International Priority.
Tracking will only be available once an order has shipped. You will be notified by email when this happens (where you will also find your tracking information).
Please note that it can take up to 48 hours for US tracking info to show up in the carrier’s tracking system. International shipment tracking may take up to a few days to display any updates.
If you need more specific information, please contact us here.
Where do you ship to?
We ship our art prints worldwide, with the exception of Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
Where do your prints ship from?
We work with printing laboratories based in the UK, USA & Europe. Your order will be shipped from the print lab closest to you.
How much does shipping cost?
Shipping is FREE worldwide and done via USPS First Class Mail.
How long does shipping take?
Once you place your order, we immediately send your order to our production team and they will get your order ready to be dispatched in 2-5 business days. You will receive an email notification when your order is shipped. All items are printed and dispatched as quickly as possible.
Typically, shipping to United States, United Kingdom, Lithuania, France, Germany, Austria, Switzerland, Slovakia, Czech Republic, Estonia, Sweden, Finland, Norway, Poland, Croatia, Hungary, Italy, Netherlands, Denmark, Latvia takes 4-6 days. Shipping to Canada, Ukraine, Asia, Southeast Asia, Portugal, Greece, Bulgaria, Romania, Belarus, Serbia takes 6-10 days. Shipping to Australia, Bosnia and Herzegovina, Latin America, Africa, Middle East, Russia, China takes 8-14 days.
At the moment however, due to Covid-19, shipping delays should be expected. US shipping can take up to 5 additional days while worldwide shipping can take up to 10 additional days for delivery. There are also some countries we don’t ship to currently, owing to their courier service restrictions during the panedemic. More info here.
If you have questions about potential delivery times before placing an order, please contact us here.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with their local post office to try locating the lost order.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to email@example.com, then we’ll gladly send a replacement at no cost to you.
Can I exchange an item?
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team here.
Can I return an item?
We gladly accept any misprinted/damaged/defective items. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. It is best to contact us before returning any products. We do not refund orders for buyer’s remorse.
How do I cancel my order?
Due to the nature of our business, and orders being immediately forwarded to printing partners, it’s not always possible to cancel orders as they could have already been shipped.
Please contact us and we will immediately contact the printer or designer to see if the cancellation is possible. Please be aware that our offices are in India, so if this request is placed out of our office hours, we will look into it as soon as we are available.