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FAQs

Shopping

What currency are the products listed in?

Our default currency is US Dollars however, when viewing from specific countries, prices will automatically change to the local currency. To change the current currency, scroll down to the site footer and use the currency switcher dropdown & select the currency of your choice.

How do I get the prints framed?

All our prints are available in standard sizes which make it very easy for you to find the perfect frame or print hanger for them at your local store or online, based on your own personal preferences, your wall color etc. In case of canvas prints, you can also get them wrapped locally or online.

If you prefer to order frames online, a few options depending on where you’re based are:
– Australia: frameshop.com.au
– USA: frameiteasy.com
– UK: eframe.co.uk

Poster hangers which are sold in many places, including IKEA where they retail for about $10. They look really great and mean that you can move your print around with you.

We recommend using a frame with a smooth, white mat board that is sure to present the artwork in an elegant and refined way. Although you can choose any kind of frame you wish, many of our customers use frames with the following specifications:

– Oak wood frame
– Acrylite/glass front protector
– White mat board
– Lightweight
– Hanging hardware included

I like a design but want to get it printed on a different product. Is that possible?

Sure! Any design you like can be printed on art prints, backpacks, tote bags, iPhone cases, laptop sleeves, duvet covers, pillows, wall tapestries & throw blankets and many other products via our stockists. All you need to do is Contact us here and include details (name or link) of the design & the specific product you need and we will get back to you with a direct link to order your product.

Is the size listed inclusive of the white border?

Yes. All our art & canvas prints are custom trimmed with border for framing/wrapping:
– 0.5″ for Small, 1″ for Medium, Large & X-large art prints.
– 2″ for giant art prints & all canvas prints.

Do you have this print available in larger sizes?

Unfortunately, not every print is available in larger sizing. Due to the resolution of the artwork file, larger sizes could compromise the quality of the print. If larger sizes are not listed as available, this means the artwork doesn’t support it and therefore it’s not available for purchase.

How do I submit a message for a personalised/custom print?

Contact us here and include details of the customization you need and we will get back to you.

Payment

What payment methods does 83 Oranges accept?

1. Debit and credit cards from Visa, Mastercard, American Express
2. PayPal

What currency does 83 Oranges sell in?

We currently sell all our products in U.S. Dollars.

What is a coupon code? How does it work?

At 83 Oranges we offer multiple promotions to our customers. You can receive promotions/points for signing up for an account, referring friends or via our emails.

Our promotions are created with a coupon code. You can use the coupon code in the Coupon section (titled “Have a Coupon? Click here to enter your code.”) on the checkout page just before placing your order.

Please note that sales, promotions, and discounts can’t be used in conjunction or stacked.

As a reminder, promotions are usually tied to an account, so if you are using multiple devices, you’ll need to ensure you are logged into the same account on both devices in order for the promotion to be visible.

I'm having trouble checking out

Review the billing and shipping information you entered and check that it’s correct. If it is correct, Contact support here.

If you’re having trouble paying with PayPal, you should contact PayPal support.

Who pays for customs fees?

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We can’t predict which of these fees, if any, will be applied, and 83 Oranges does not calculate or collect these fees or taxes.

83 Oranges isn’t responsible for any additional charges that may apply after a purchase is completed on 83oranges.com

How do I pay customs fees?

If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges.

My order is still processing

If you received an email from 83 Oranges saying that your 83 Oranges order has been received and is processing, it means that your purchase is being processed by our team. Since all our products are made to order, ‘processing’ means your product is being custom made.

Most orders are processed in under 2-7 days. You’ll receive a confirmation email when your order is shipped.

Fulfilment

Where are the products made?

It’s important for 83 Oranges to bring you the best quality possible at the best price while also supporting the economy and ensuring fair wages for fair labour. We print & manufacture all our art in India.

We’re proud of our prints as we create jobs, and ensure that all prints are made ethically and with quality. All our items comply to fair labor standards, which are strict and regulated.

When will my print be shipped?

Your print ships in 3-5 business days.

How do we ensure the best print quality in the industry?

We print art using Epson SC-P9530 UltraChrome Pro 12 ink pigment-based HDR ink-jet technology.

Our top-of-the-line equipment and extensive quality checks result in the best print quality in the industry. Our colors are more vivid, and match the original artwork as closely as possible. All orders go through our 3-step quality check before we ship them out:

• We make sure the artwork is print-ready before printing
• Fulfillment specialists check quality while orders print
• Final quality check after printing and curing.

83 Oranges' commitment to Sustainability

We’re working on becoming kinder to the planet we all share, providing high-quality products made with sustainability in mind.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Made-to-order is making a difference in traditional retail and taking a step towards sustainable and responsible production by minimizing waste and preventing environmental damage. All our products get printed only when a customer buys them.

We’re consistently looking into new ways to make the best of our resources and reduce the CO2 produced when transporting orders.

Shipping

Track my order

All orders delivered within the United States by USPS have full tracking available using this link! For international orders, full tracking is available if you have selected International Priority.

Tracking will only be available once an order has shipped. You will be notified by email when this happens (where you will also find your tracking information).

Please note that it can take up to 48 hours for US tracking info to show up in the carrier’s tracking system. International shipment tracking may take up to a few days to display any updates.

If you need more specific information, please contact us here.

Where do you ship to?

We ship worldwide to over 220 countries via DHL Express with tracking.

There may be some countries we don’t ship to currently, owing to their courier service restrictions during the pandemic. You can find out more at checkout.

How much does shipping cost?

Shipping is FREE Worldwide for all our items.

We ship all our prints using DHL express with tracking for all domestic & international orders.

What kind of packaging do you provide?

It’s incredibly important for us to make sure that your prints arrive free from damage and wrinkles. That’s why we only use heavy duty mailing tubes with reinforced corners to ensure a tight seal during shipping.

If you need more specific information, please contact us at info@83oranges.com

How long does shipping take?

Your estimated order arrival date = order fulfilment time + shipping time.

1. Fulfilment: Once you place your order, we immediately send your order to our production team and they will get your order ready to be dispatched in 2-5 business days. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. You will receive an email notification when your order is shipped & also when a tracking number is added to your shipment. All items are printed and dispatched as quickly as possible.

2. Shipping: With Standard Shipping, deliveries take 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally. In addition to standard shipping, for certain products, you will find the following options to choose from at checkout depending upon the country you are shipping to:

– Overnight Shipping: Next day delivery in the US
– Express Shipping: 1-3 business days in the US, Canada, & internationally.

At the moment however, due to Covid-19, Standard Shipping delays should be expected. US shipping can take up to 5 additional days while worldwide shipping can take up to 10 additional days for delivery.

If you have questions about potential delivery times before placing an order, please contact us here.

Where do your prints ship from?

All our prints are designed & printed in India and shipped worldwide.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with their local post office to try locating the lost order.

Art Print Paper & Care

What kind of paper do you use?

• Paper thickness: 10.3 mil
• Paper weight: 5.6 oz/y² (192 g/m²)
• Giclée printing quality
• Opacity: 94%
• ISO brightness: 104%

Art Print Care

To ensure that your art prints last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster.

Returns

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to info@83oranges.com, then we’ll gladly send a replacement at no cost to you.

Can I exchange an item?

Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team here.

Can I return an item?

We gladly accept any misprinted/damaged/defective items. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. It is best to contact us before returning any products. We do not refund orders for buyer’s remorse.

How do I cancel my order?

There are no cancellations accepted for our made to order prints. Due to the nature of our business, and orders being immediately forwarded to printing partners, it’s not possible for us to cancel orders.

Still Need Help?

My question is not listed here. How can I contact you?

We’re happy to answer any questions you my have. You can click here to contact us or emailus at info@83oranges.com

Shipping & Delivery

Free & fast worldwide shipping on all orders.

Free & Easy Returns

Free exchanges & returns within 30 days of purchase*.

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