How We Ensure Safe Art Print Production Through Covid-19
Along with the safety of our employees, our priority is to ensure the safety of our customers. With people all around the world spending more & more time at home, we think that it’s especially important during these tough times to support each other and help our customers enjoy art that inspires them, delivered safely to their doorstep.
This is a difficult time for everyone and we’re working hard to adapt to this new reality. We’ll continue to share information on this page, so check back often.
We’re partnering with backup facilities to help us manage order volume, and we’re routing orders to wherever they can be fulfilled most efficiently. As of now, we’re working with 8 backup facilities in the US, Europe, and Australia, and we’re looking for more options. All our branches are practicing extra safety measures.
To find out more about whether or not we are currently shipping to your country and the shipping speed, visit our shipping page here.
Latest update, Sep 14, 2020
All categories except all-over print (AOP) are back to normal across all locations! We are proud that we’ve been able to significantly increase our daily printing output. We’re still seeing slight delayes in shipping times at 83 Oranges and industry-wide but they should be back to normal very soon.
We’re working hard to further safely increase our capacity. Our printing partner is gearing up to invest $4 million in new Kornit printers, embroidery machines, sublimation presses, and more printing tech at our facilities in Europe and North America. We’re also hiring and training more teammates in customer support and production.
We’re making good progress with our new facility in Barcelona. Our team there is already fulfilling orders at a test capacity. We’re starting out slow, but once we scale up we’ll be able to balance European orders between two locations.
Thank you for your patience while we’re dealing with these challenges, and thanks for sticking with us. This hasn’t been easy, but we were confident in both our and your ability to adapt.
What is 83 Oranges doing to keep employees safe?
We have implemented company-wide work from home policies. Everybody who can has been working from home for the past few weeks.
Here’s what we’re doing to keep fulfillment teams safe:
– We’re staggering shifts and maintaining a 6-foot distance between each station
– We set up partitions at tables in our break rooms
= Distributing PPE such as safety masks and gloves to all employees
– In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone
– We are committed to keeping our teams safe and we’ll continue to follow guidelines from the CDC, WHO, – US Department of State, and local governments and health agencies.
Are there any shipping delays?
Yes, you can expect slight shipping delays. On average, all new ordered are taking under 5 business days for fulfillment. We’re continuously expanding our operations to prepare for the end-of-the-year order volume.
Our Customer Support email reply time is about one day. We’re increasing our chat availability to resume 24/7 live support in the near future. Thank you for your patience and for reading.
We’re in touch with our carriers and they’ll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
Will shipping be more expensive now due to the Covid-19 situtation?
No, the shipping price you see on our checkout page is the same as it was before. Shipping is FREE within the US for all items.
The threshold for customs fees for orders going to the US is quite high, so it’s unlikely you’ll have to pay customs fees.
Questions? Ask us
If you have any questions, please feel free to contact us using our contact us page or post your comment below and we will get back to you as soon as possible.