Frequently
asked questions
Can’t find the answer that you’re looking for? Get in touch with us.
You get to choose from three different varieties of our premium matte, natural white, acid-free, archival prints.
Paper: Ultra smooth 192 GSM EPSON
Canvas: 340 GSM PV Pigment
Fabric: Satin 120 GSM Ink Pigment
Your decision to choose paper, canvas or fabric will depend on the look and feel you prefer. If you are looking for a rough matte texture, choose Canvas – it goes really well with paintings. If you want a smooth matte finish then you should choose Paper. Our fabric prints are on polyester fabric which is tear-resistant, more fluid and easier to handle. They typically feature a unique sheen.
All our prints come in standard sizes so are ready and easy to frame. They are unframed because we want to keep them versatile so that you can choose your own perfect frame locally/online in terms of color, material, make and finish and more depending on what goes best with your space and décor color combinations and preferences.
It’s important for 83 Oranges to bring you the best quality possible at the best price while also supporting the economy and ensuring fair wages for fair labour. We print and manufacture all our art prints in India.
We print art using Epson SC-P9530 UltraChrome Pro 12 ink pigment-based HDR ink-jet technology. Our top-of-the-line equipment and extensive quality checks result in the best print quality in the industry. Our colors are more vivid, and match the original artwork as closely as possible. All orders go through our 3-step quality check before we ship them out:
• We make sure the artwork is print-ready before printing
• Fulfillment specialists check quality while orders print
• Final quality check after printing and curing.
Our default currency is US Dollars however, when viewing from specific countries, prices will automatically change to the local currency. To change the current currency, use the currency switcher dropdown on the right top & select the currency of your choice.
All our prints are available in standard sizes which make it very easy for you to find the perfect frame or print hanger for them at your local store or online, based on your own personal preferences, your wall color etc. In case of canvas prints, you can also get them wrapped locally or online.
If you prefer to order frames online, a few options depending on where you’re based are:
– Australia: frameshop.com.au
– USA: frameiteasy.com
– UK: eframe.co.uk
Poster hangers which are sold in many places, including IKEA where they retail for about $10. They look really great and mean that you can move your print around with you.
We recommend using a frame with a smooth, white mat board that is sure to present the artwork in an elegant and refined way. Although you can choose any kind of frame you wish, many of our customers use frames with the following specifications:
– Oak wood frame
– Acrylite/glass front protector
– White mat board
– Lightweight
– Hanging hardware included
Yes. All our art & canvas prints are custom trimmed with border for framing/wrapping:
– 0.5″ for Small, 1″ for Medium, Large & X-large art prints.
– 2″ for giant art prints & all canvas prints.
– 0.75″ for medium & 1″ for large fabric prints.
Sure! Any design you like can be printed on a wide range of home & lifestyle products via our partners. All you need to do is contact us and include details (name or link) of the design & the specific product you need and we will get back to you with a direct link to order your product.
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
We can’t predict which of these fees, if any, will be applied, and 83 Oranges does not calculate or collect these fees or taxes.
If your package is subject to customs fees, your package may be held at your local customs office and you will receive communication from them via email or phone. They will let you know the next steps to have your package delivered to you fast.
It’s important for 83 Oranges to bring you the best quality possible at the best price while also supporting the economy and ensuring fair wages for fair labour. We print & manufacture all our art prints in India. Other items are designed in India and manufactured from our trusted print partners across the globe.
We’re proud of our prints as we create jobs, and ensure that all prints are made ethically and with quality. We comply to fair labor standards, which are strict and regulated.
It’s important for 83 Oranges to bring you the best quality possible at the best price while also supporting the economy and ensuring fair wages for fair labour. We print & manufacture all our art prints in India. Other items are designed in India and manufactured from our trusted print partners across the globe.
We’re proud of our prints as we create jobs, and ensure that all prints are made ethically and with quality. We comply to fair labor standards, which are strict and regulated.
When it comes to fulfillment, we have two main goals—ensuring the best quality and making fulfillment as eco-friendly as possible. This is achieved with our skilled in-house team, state-of-the-art machines, and sustainable packaging.
We print art using Epson SC-P9530 UltraChrome Pro 12 ink pigment-based HDR ink-jet technology.
For other products we partner with companies worldwide who continuously invest in the latest tech for production. For example:
Kornit series printers and inks for DTG apparel
Coloreel embroidery machines for unlimited color products
Happy and Tajima embroidery machines for hats
MS printers and inks for all-over print products
Mimaki inkjet printers for sublimation products
Mimaki UV printers and inks for phone cases
Epson series printers and inks for wall art
SubliJET HD ink for mugs
Our top-of-the-line equipment and extensive quality checks result in the best print quality in the industry. Our colors are more vivid, and match the original artwork as closely as possible. All orders go through our 3-step quality check before we ship them out:
• We make sure the artwork is print-ready before printing
• Fulfillment specialists check quality while orders print
• Final quality check after printing and curing.
We’re working on becoming kinder to the planet we all share, providing high-quality products made with sustainability in mind.
We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable.
Made-to-order is making a difference in traditional retail and taking a step towards sustainable and responsible production by minimizing waste and preventing environmental damage. All our products get printed only when a customer buys them.
We’re consistently looking into new ways to make the best of our resources and reduce the CO2 produced when transporting orders.
All orders delivered within the United States by USPS have full tracking available using this link! For international orders, full tracking is available if you have selected International Priority.
Tracking will only be available once an order has shipped. You will be notified by email when this happens (where you will also find your tracking information).
Please note that it can take up to 48 hours for US tracking info to show up in the carrier’s tracking system. International shipment tracking may take up to a few days to display any updates.
If you need more specific information, please contact us.
We ship worldwide to over 220 countries via DHL Express with tracking.
You will see shipping charges at checkout once you enter your shipping details.
For packages lost/damaged in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.
General pointers when handling a giclée print
1. Giclée prints should be cared for in the same way as an original piece of art
2. This means that dirt, dust, moisture, oils, adhesives, solvents, heat, and anything that could scratch, dent or crease the paper should all be avoided when you are handling your print
3. Only handle the print with clean, dry hands (it’s probably very unlikely, but if you own a pair of white cotton gloves then they are perfect for the job, but if not, freshly cleaned hands will do) as skin oils can stain the paper
4. Use two hands to support your print and hold it by the edges, that way it will not bend and you will avoid finger-smudges on the face of the print. As dents, creases and oily marks could be permanent
5. Keep your new giclée print covered with the acid-free tissue paper that it was posted with (or the acid-free protective sleeve for smaller prints) until it is framed, to avoid damage
6. Don’t use your hands to wipe off any dust as this can also damage the surface of your giclée print. Instead, use a dry, clean, white lint-free cloth or a photographer’s lens-brush
Flattening your rolled-up giclée print
1. Find a surface that is flat, smooth and hard. Clean it of any dirt and particles that might damage your print
2. Unpack the inner tube from the outer tube; your print is wrapped in acid-free tissue paper and rolled around the outside of this inner tube
3. Carefully remove the print from the postal tube whilst keeping it covered in the protective acid-free tissue paper
4. Lay the print out, image side up, on the flat surface
5. With the tissue paper still covering the print’s image, on the ends and around the middle of the print, place a few clean and dry objects that are smooth, flat and heavy…books are perfect
6. Let your giclée print relax over-night – if it still isn’t flat when you remove the books, replace them for a few more hours
Never be tempted to use an iron, steam, or moisture to flatten it – as this will definitely damage it!
Cleaning your print
1. Never try to clean a giclée print with a damp cloth, water or solvents
2. We recommend using a clean, white, dry, soft lint-free cloth or a photographer’s lens-brush to gently wipe off dust
3. Using a white non-coloured cloth will allow you to see when dust has been collected
4. To avoid staining the giclée, do not clean with a dirty or dark coloured cloth
As all our items are made to order, we do not offer item exchanges accounting to buyer’s remorse. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team.
We gladly offer replacements any misprinted/damaged/defective items. Any such claims must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. It is best to contact us before returning any products. We do not refund orders for buyer’s remorse.
There are no cancellations accepted for our made to order prints. Due to the nature of our business, and orders being immediately forwarded to printing partners, it’s not possible for us to cancel orders.
We’re happy to answer any questions you my have. You can click on the chat bubble at the right bottom of this page to contact us or email us at info@83oranges.com