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Wall Art Celebrating Color. Sustainably.

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Shopping

What currency are the products listed in?

Our default currency is US Dollars however, when viewing from specific countries, prices will automatically change to the local currency. To change the current currency, scroll down to the site footer and use the currency switcher dropdown & select the currency of your choice.

Should I Choose Paper or Canvas or Digital Download?

Your decision to choose paper or canvas will depend on the look and feel you prefer. If you are looking for a rough matte texture, choose Canvas – it goes really well with paintings. If you want a smooth matte finish then you should choose Paper. Use the “Size guide” link/tool next to the size selection dropdown above to compare sizes and select the one that is right for your space.

How do I get the prints framed?

All our prints are available in standard sizes which make it very easy for you to find the perfect frame or print hanger for them at your local store or online, based on your own personal preferences, your wall color etc. In case of canvas prints, you can also get them wrapped locally or online.

If you prefer to order frames online, a few options depending on where you’re based are:
– Australia: frameshop.com.au
– USA: frameiteasy.com
– UK: eframe.co.uk

Poster hangers which are sold in many places, including IKEA where they retail for about $10. They look really great and mean that you can move your print around with you.

We recommend using a frame with a smooth, white mat board that is sure to present the artwork in an elegant and refined way. Although you can choose any kind of frame you wish, many of our customers use frames with the following specifications:

– Oak wood frame
– Acrylite/glass front protector
– White mat board
– Lightweight
– Hanging hardware included

Choose the digital download option if you are looking to enjoy the freedom & convenience of printing your signed art locally or online in whatever size you need. And as many times as you want as long as it is downloaded & printed for personal use only. Not for commercial use or re-sale.

Is the size listed inclusive of the white border?

Yes. All our art & canvas prints are custom trimmed with border for framing/wrapping:
– 0.5″ for Small, 1″ for Medium, Large & X-large art prints.
– 2″ for giant art prints & all canvas prints.

I like a design but want to get it printed on a different product. Is that possible?

Sure! Any design you like can be printed on art prints, backpacks, tote bags, iPhone cases, laptop sleeves, duvet covers, pillows, wall tapestries & throw blankets and many other products via our stockists. All you need to do is Contact us here and include details (name or link) of the design & the specific product you need and we will get back to you with a direct link to order your product.

How do I submit a message for a personalised print?

Contact us here and include details of the customization you need and we will get back to you.

Payment

How do I use coupons?

Our promotions are created with a coupon code. You can use the coupon code in the Coupon section (titled “Have a Coupon? Click here to enter your code.”) on the left bottom corner of the checkout page just before placing your order.

Please note that sales, promotions, and discounts can’t be used in conjunction or stacked.

As a reminder, promotions are usually tied to an account, so if you are using multiple devices, you’ll need to ensure you are logged into the same account on both devices in order for the promotion to be visible.

I’m having trouble checking out.

Review the billing and shipping information you entered and check that it’s correct. If it is correct, Contact support here.

What are custom duties?

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

We can’t predict which of these fees, if any, will be applied, and 83 Oranges does not calculate or collect these fees or taxes.

83 Oranges isn’t responsible for any additional charges that may apply after a purchase is completed on 83oranges.com

If your package is subject to customs fees, your package may be held at your local customs office and you will receive communication from them via email or phone. They will let you know the next steps to have your package delivered to you fast.

My order is still processing.

If you received an email from 83 Oranges saying that your 83 Oranges order has been received and is processing, it means that your purchase is being processed by our team. Since all our products are made to order, ‘processing’ means your print is being custom made.

Our orders are processed in 2-5 days. You’ll receive a confirmation email when your order is shipped.

Fulfilment

Where are 83 Oranges items made?

It’s important for 83 Oranges to bring you the best quality possible at the best price while also supporting the economy and ensuring fair wages for fair labour. We print & manufacture all our art prints in India. Other items are designed in India and manufactured from our trusted print partners across the globe.

We’re proud of our prints as we create jobs, and ensure that all prints are made ethically and with quality. We comply to fair labor standards, which are strict and regulated.

How does 83 Oranges ensure the best print quality in the industry?

We print art using Epson SC-P9530 UltraChrome Pro 12 ink pigment-based HDR ink-jet technology.

Our top-of-the-line equipment and extensive quality checks result in the best print quality in the industry. Our colors are more vivid, and match the original artwork as closely as possible. All orders go through our 3-step quality check before we ship them out:

• We make sure the artwork is print-ready before printing
• Fulfillment specialists check quality while orders print
• Final quality check after printing and curing.

83 Oranges’ commitment to sustainability

We’re working on becoming kinder to the planet we all share, providing high-quality products made with sustainability in mind.

We try to do our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Made-to-order is making a difference in traditional retail and taking a step towards sustainable and responsible production by minimizing waste and preventing environmental damage. All our products get printed only when a customer buys them.

We’re consistently looking into new ways to make the best of our resources and reduce the CO2 produced when transporting orders.

Shipping

Track my order

All orders delivered within the United States by USPS have full tracking available using this link! For international orders, full tracking is available if you have selected International Priority.

Tracking will only be available once an order has shipped. You will be notified by email when this happens (where you will also find your tracking information).

Please note that it can take up to 48 hours for US tracking info to show up in the carrier’s tracking system. International shipment tracking may take up to a few days to display any updates.

If you need more specific information, please contact us here.

Where do you ship to?

We ship worldwide to over 220 countries via DHL Express with tracking.

How much does shipping cost?

Shipping is FREE Worldwide for all our items. We ship all our prints using DHL express with tracking for all domestic & international orders.

What kind of packaging do you provide?

It’s incredibly important for us to make sure that your prints arrive free from damage and wrinkles. That’s why we only use heavy duty mailing tubes with reinforced corners for prints and premium protective packaging for all our other items as well to ensure a tight seal during shipping.

If you need more specific information, please contact us at info@83oranges.com

What if my order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to get in touch with your local post office to try locating the lost order.

Care

How do I take care of my art/canvas prints?

General pointers when handling a giclée print

1. Giclée prints should be cared for in the same way as an original piece of art
2. This means that dirt, dust, moisture, oils, adhesives, solvents, heat, and anything that could scratch, dent or crease the paper should all be avoided when you are handling your print
3. Only handle the print with clean, dry hands (it’s probably very unlikely, but if you own a pair of white cotton gloves then they are perfect for the job, but if not, freshly cleaned hands will do) as skin oils can stain the paper
4. Use two hands to support your print and hold it by the edges, that way it will not bend and you will avoid finger-smudges on the face of the print. As dents, creases and oily marks could be permanent
5. Keep your new giclée print covered with the acid-free tissue paper that it was posted with (or the acid-free protective sleeve for smaller prints) until it is framed, to avoid damage
6. Don’t use your hands to wipe off any dust as this can also damage the surface of your giclée print. Instead, use a dry, clean, white lint-free cloth or a photographer’s lens-brush

Flattening your rolled-up giclée print

1. Find a surface that is flat, smooth and hard. Clean it of any dirt and particles that might damage your print
2. Unpack the inner tube from the outer tube; your print is wrapped in acid-free tissue paper and rolled around the outside of this inner tube
3. Carefully remove the print from the postal tube whilst keeping it covered in the protective acid-free tissue paper
4. Lay the print out, image side up, on the flat surface
5. With the tissue paper still covering the print’s image, on the ends and around the middle of the print, place a few clean and dry objects that are smooth, flat and heavy…books are perfect
6. Let your giclée print relax over-night – if it still isn’t flat when you remove the books, replace them for a few more hours

Never be tempted to use an iron, steam, or moisture to flatten it – as this will definitely damage it!

Cleaning your print

1. Never try to clean a giclée print with a damp cloth, water or solvents
2. We recommend using a clean, white, dry, soft lint-free cloth or a photographer’s lens-brush to gently wipe off dust
3. Using a white non-coloured cloth will allow you to see when dust has been collected
4. To avoid staining the giclée, do not clean with a dirty or dark coloured cloth

Returns

What if my order arrives damaged during transit?

If a print arrives damaged, send a photo of the damaged print to info@83oranges.com, then we’ll gladly send a replacement at no cost to you.

Can I exchange an item?

As all our items are made to order, we do not offer item exchanges accounting to buyer’s remorse. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team here.

Can I return an item?

We gladly accept any misprinted/damaged/defective items. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. It is best to contact us before returning any products. We do not refund orders for buyer’s remorse.

How do I cancel my order?

There are no cancellations accepted for our made to order prints. Due to the nature of our business, and orders being immediately forwarded to printing partners, it’s not possible for us to cancel orders.

Still need help?

My question is not answered here. How can I contact you?

We’re happy to answer any questions you my have. You can click here to contact us or email us at info@83oranges.com

100% Authentic

We promote authentic products & make sure every item sold pays the artist fairly. All our items are carefully packed ensuring a tight seal so your package is delivered safely to your doorstep.

 

Free & Easy Returns

Our #1 priority is your happiness which means we stand by our products 100% and gladly accept free returns/provide replacements*. Check our return policy & just reach out to us within 30 days post delivery date. Happiness. Guaranteed.

 

100% Secure Checkout

You're shopping at our McAfee & Norton SSL secured Google trusted store. Taxes are included in the prices listed for all items. If you have a coupon code, you can use it at checkout. We accept MasterCard / Visa / GPay / Apple Pay & more.

 

Happy To Help

Quick question? 83 Oranges Chat has you covered with order status info, return details and more. Click on the chat bubble icon to chat with us. You can also head over to our FAQs page for quick assistance with commonly asked questions.